Google e-mail issue

Gmail accounts issue resolved

C

lients and friends who use personal Gmail accounts to send and receive e-mail had an issue in late November of 2018. It appeared some overzealous programmer at Google concluded that businesses like ours, that correspond with international clients (like you) beyond their home country’s borders, must therefore be spammers. Google has since rectified the issue, whatever it was.

The problem was that we could receive your Gmail messages, but Gmail wrongly bounced our replies. This had to be affecting countless other businesses like ours too. It lasted a few days before Google made changes, and the issue went away.

To ensure the reliability of your communications with us (or anybody you value for that matter), please be sure to tell your e-mail program (especially if you use Gmail) that the e-mail messages you receive from andrea@uppercanadaimmigration.ca are from a ‘safe sender.’

During this short period, we used our own Gmail account to correspond. You did not experience this issue corresponding with us from e-mail accounts from Yahoo, Hotmail or other providers. Just thought some of you might want to know.